This workflow automatically processes customer support requests from emails and web forms, uses AI to classify and either auto-resolve simple issues or intelligently route complex ones to the right team members with proper JIRA tickets and SLA tracking.
Key Benefits
- Multi-channel support (email + web forms)
- Smart routing to qualified agents based on expertise
- Consistent ticket creation with full context in JIRA
Perfect For
- Support teams handling 50+ requests/day
- SaaS companies with tiered customer support
- Organizations wanting to scale support without hiring
- Teams needing consistent ticket classification
Requirements
Microsoft Outlook (email monitoring)
OpenAI API (AI classification)
JIRA Cloud (ticket management)
n8n instance with AI nodes
