My Telegram bot provides specialized support through dedicated slash commands for different departments. Users can directly access the right support team using:
/billing - For payment and invoice questions
/tech-support - For technical assistance
/return-policy - For returns and refunds
Key Features:
Command-based routing
Direct department access via slash commands
State management
Tracks active conversations in PostgreSQL
Knowledge base integration
Pinecone vector stores for each department
Auto-updating
New Google Drive documents automatically populate the knowledge base
