🌐 AI Customer Support Assistant - Cloud Version

What this workflow does:

This AI-powered customer support automation processes incoming support requests via email or chat, analyzes them using AI, retrieves relevant context, and generates draft responses for support agents.

Key Features:

✅ Multi-channel Input: Email & chat triggers
✅ AI-powered Analysis: Extracts sentiment, urgency, and key information
✅ Context Integration: Combines product manuals, ERP data, and support history
✅ Draft Response Generation: Creates professional responses in German
✅ Human-in-the-loop: Approval workflow before sending to customers

Demo Instructions:

1. Use the Chat interface to test with sample customer queries
2. Or send test emails to trigger the email workflow
3. Watch how AI analyzes and generates contextual responses