A robust n8n workflow designed to enhance Telegram bot functionality for user management and broadcasting. It facilitates automatic support ticket creation, efficient user data storage in Redis, and a sophisticated system for message forwarding and broadcasting.

How It Works

Telegram Bot Setup : Initiate the workflow with a Telegram bot configured for handling different chat types (private, supergroup, channel).
User Data Management : Formats and updates user data, storing it in a Redis database for efficient retrieval and management.
Support Ticket Creation : Automatically generates chat tickets for user messages and saves the corresponding topic IDs in Redis.
Message Forwarding : Forwards new messages to the appropriate chat thread, or creates a new thread if none exists.
Support Forum Management : Handles messages within a support forum, differentiating between various chat types and user statuses.
Broadcasting System : Implements a broadcasting mechanism that sends channel posts to all previous bot users, with a system to filter out blocked users.
Blocked User Management : Identifies and manages blocked users, preventing them from receiving broadcasted messages.
Versatile Channel Handling : Ensures that messages from verified channels are properly managed and broadcasted to relevant users.

Set Up Steps

Estimated Time : Around 30 minutes.
Requirements : A Telegram bot, a Redis database, and Telegram group/channel IDs are necessary.
Configuration : Input the Telegram bot token and relevant group/channel IDs. Configure message handling and user data processing according to your needs.
Detailed Instructions : Sticky notes within the workflow provide extensive setup information and guidance.