Who Is This For?
This n8n automation workflow is designed for customer support teams , business owners , or service providers who want to automate customer interactions on WhatsApp.
If you regularly receive customer queries about your products, services, or technical issues — and need a system that can instantly respond, fetch data from Google Sheets or Docs, log support tickets, and send human-like replies — this workflow is for you.
It’s perfect for teams using Rapiwa , Google Sheets , and Google Docs who want to provide a smart, AI-driven, yet personal support experience.
What This Workflow Does
This workflow is structured around a single intelligent AI assistant called Rapiwa that interacts with customers in real time through WhatsApp.
Key Features
AI-Driven Support Assistant (Rapiwa)
WhatsApp Integration via Rapiwa API
Dynamic Data Access (Google Sheets + Docs)
Knowledge Base Search
Conversation Memory
Automatic Logging
Multi-Product Support
Workflow Overview
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Rapiwa Trigger (Start Node)
- Starts the workflow automatically whenever a new WhatsApp message is received in your Rapiwa account.
- Example: When a customer sends a message like “What’s the price of SocialVibe?” or “I can’t access my dashboard”, this node triggers the workflow.
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If (Check Text)
- Detects if the incoming message contains text (not just images, videos, or audio).
- If it’s text, the workflow continues; otherwise, it stops or handles it differently.
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AI Agent – Customer Support Agent
- This is the brain of the system — your AI Assistant (Rapiwa).
- Interprets the user’s question, retrieves information, and replies in a clear, WhatsApp-friendly format.
- Reads product details and company info from Google Sheets/Docs.
- Fetches documentation links from the connected “Support Desk” and product-specific HTTP tools.
- Logs customer issues to the support sheet for tracking and analysis.
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Memory (Session Context)
- Stores chat history per user session so Rapiwa remembers context during a conversation.
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Research (AI Support Tool)
- Acts as Rapiwa’s research assistant — gathers and organizes information from multiple sources.
- Sources: Google Sheets, Google Docs, HTTP Tools, and Support Desk.
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Replay (Rapiwa Send Message)
- Sends the AI’s final message back to the customer on WhatsApp using the Rapiwa API.
- WhatsApp-optimized plain text messages only.
Data & Integrations
🔹 Google Sheets (Database)
- Product Data Sheet: Holds product names, descriptions, and pricing.
- Service Data Sheet: Lists offered services with details.
- Support Log Sheet: Records each issue (Issue, Category, Solution).
🔹 Google Docs
- Provides company information when a user asks about your organization.
Example Use Case
User Message:
“Hi, I’m having a problem with my Faculty login.”
Rapiwa’s AI Response:
“I’m sorry you’re having trouble logging in to Faculty. Please try resetting your password here: https://faculty.spagreen.net/docs/#reset-password
If the issue continues, I can log this for support. Would you like me to do that?”
Useful Links
Support & Help
